Training materials: Texts: Knowledge Based Management, Basic Statistics: Tools for Continuous Improvement, Lean Six Sigma: A Tools Guide; Software: SPC XL, DOE KISS; Knowledge Notebook, Sigmazone Industries Hiring Exercise, Transactional Six Sigma Black Belt student participant guide.

Course agenda:

Module 1 Six Sigma... The Journey Begins
Module 2 What is Six Sigma?
Module 3 Define Phase: Project Definition & Management, Teamwork, Understanding Change,and Voice of the Customer
Module 4 The Role of Statistics in Process Improvement
Module 5 Making Sense Out of Data Using Graphical & Measurement Tools
Module 6 Business Case Study:  Hiring Process Simulation
Module 7 Applying Lean Principles to Transactional Processes
Module 8 Drawing Conclusions When Comparing Data Sets
Module 9 Process Control and Process Capability
Module 10 Measurement System Analysis
Module 11 Control Plans…Realizing and Holding the Gains
Module 12 Sampling and Confidence Intervals
Module 13 Introduction to Regression Analysis and Modeling
Module 14 Foundations and Overview of Optimal Data Collection Strategies (DOE)
Module 15 Introduction to Design and Analysis
Module 16 Rules of Thumb and Two-Level Design Summary
Module 17 Analyzing Historical Data
Module 18 Next Steps…The Journey Continues
Module 19 References, Glossary of Terms, and Course Evaluation Forms
Appendix Understanding Data Distributions

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