Knowledge Based Management, 2nd edition

Authors: Mark J. Kiemele, Richard C. Murrow, and Lee R. Pollock ISBN 10-digit: 1-880156-08-3 ISBN 13-digit: 978-1-880156-08-7 2007; hardcover; 271 pp.

Knowledge Based Management, 2nd edition

In the second edition of this classic text,  Air Academy Associates expands on the simple but fundamental concept that the right kind of knowledge delivers performance improvement and provides readers with the best available strategies and methods to help their organizations become and remain competitive.  The emphasis is on learning how to gain knowledge about processes, products, and people to enable:

        -The delivery of value to customers

        -Enhancement of the top and bottom lines of the business

        -Building of intellectual capital

        -Moving the culture to one of structured innovation

The Questions Leaders Need to Answer and Questions Leaders Need to Ask provide a framework for defining the customer need, identifying the method to meet the need, and successfully applying the method to satisfy the need.  New chapters are devoted to Lean Six Sigma and Design for Six Sigma as they represent the best knowledge generating strategies available today.  The final chapter introduces Air Academy's Competitive Excellence model and shows why a systematic and simple approach to innovation is necessary for the sustained economic viability of any enterprise.


  • Chapter 1   Introduction to Knowledge Based Management
  • Chapter 2   Understanding and Motivating the Need for Change
  • Chapter 3   Philosophies for Getting Started
  • Chapter 4   Strategies for Improving Performance
  • Chapter 5   Lean Six Sigma
  • Chapter 6   Design for Six Sigma
  • Chapter 7   A Competitive Excellence Model
  • Appendix   DMAIC Projects and Results
  • Glossary
  • References and Resources
  • Index

Volume Pricing:  (shipping is extra)  List Price - $45.00

   1-9 copies    $40.00 each

10-25 copies    $36.00 each

26-50 copies    $33.75 each


“Air Academy’s new book, Knowledge Based Management, is excellent for executives trying to lead change in their companies. It describes the evolution and continued improvement in thinking from Deming, Juran and Ishikawa to Six Sigma, Lean Manufacturing and Design for Six Sigma. The recommended questions that leaders must ask their organizations are especially helpful, and the overview of DFSS is the best I have seen.”

M. David Jones, President and CEO, Stanadyne Corporation

“The value proposition of Air Academy's new KBM Text is its ability to help us sustain the gains by teaching extremely effective and easy-to-learn principles of process improvement. As a direct result, we reduced rework in one major area from 50% to less than 1% of WIP within six months, became nearly debt-free in six years, increased our stock from under $4 to over $20 per share, provided our people with great career opportunities and created growth that is far outpacing our competition. Thank you, Air Academy.”

Russ Huffer, Chairman and CEO, Apogee Enterprises, Inc.


 “Air Academy’s text, Knowledge Based Management, represents an extremely practical and essential primer for those involved in leading enterprise-wide performance improvement. I highly recommend it for every busy executive."

Kenn Lendrum, Vice-President GMS Canada, GlaxoSmithKline

“The speed of improvement for any organization is gated by its ability to rapidly solve problems. The application of systematic problem solving tools is gained only through cycles of learning. AAA has done an excellent job of condensing their cycles of experience into a text that provides the roadmap for maturing an organization’s ability to make application of powerful problem solving techniques thereby increasing the velocity of improvement.”

Russell W. Ford, President/CEO, Prestolite Electric, Inc.

"This book is the most comprehensive, practical guide to driving operational excellence through easy-to-understand concepts and quantitative methods. The author’s Keep It Simple Statistically (KISS) approach to solving complex business issues will inspire the reader to develop and implement action plans that drive positive bottom line results."

Al Lanzetta, Senior Vice President, Operations and Global Services, Egenera, Inc.

Some companies are good at execution, which allows them to be durable. Other companies are good at innovation, which allows them to be great. Implementing Lean Six Sigma and innovation together creates companies that are both durable and great. Knowledge Based Management and Air Academy’s competitive excellence model help companies set a course and start their journey to delighting customers, shareholders and employees alike.”

Mike Cyger, CEO, iSixSigma

© 2006- Six Sigma Products Group, Inc