Q. Does Six Sigma Products Group share customer information with third parties?

A. No. Our customers are the most important part of our business. We do not sell, trade or rent your personal information to third parties.

Q. How secure is my personal information?

A. Your personal information is safe with us. We use Secure Sockets Layer (SSL) technology to encrypt the information that you input before sending it through the Internet. We may reveal only the last few digits of your credit card number when confirming an order.

Q. What are my payment options?

A. We take Visa, Mastercard, Discover, and American Express credit cards and check cards, as well as personal checks, bank checks, and wire transfers. Wire transfers incur an additional wire transfer fee per order. Credit cards will be charged as Six Sigma Products Group, Inc. If you are uncomfortable about using your credit card for web site purchases, you may fill out the order form, print it, and fax it to us at 719-785-6758 or call Customer Service at 1-866-352-2845.

Q. When do you charge me?

A. If you pay with a credit or check card, we will charge you on the day that your order ships to you. We never charge in advance for out-of-stock items. We will notify you via email or by phone when backorders are ready to ship and only then will you be charged.

Q. How do I place an order?

Purchasers may complete and submit the online order form; print and fax the form to 719=785-6758; email sales@sspginc.com; or call Customer Service at 1-866-352-2845 to place orders.

Q. How will my order be shipped and how is my shipping charge calculated?

A. Typically orders are shipped UPS Ground within the continental U.S. Shipping charges are a function of the weight of the shipment and destination zone. For International, 3-Day, 2-Day, Overnight or Saturday delivery please contact Customer Service at sales@sspginc.com or call 1-866-352-2845.

Q. How do I cancel an order?

A. Contact Customer Service to cancel an order. If the order has already been shipped, our return policy applies.

Q. What is Six Sigma Products Group's return policy?

A. If you receive a damaged item, or if we shipped you an incorrect item, we will replace it and reimburse you for your return freight charges.

Six Sigma Products Group regularly maintains a sizeable inventory of our product lines. This business practice enables our customers to purchase products as needed instead of overstocking which could result in returns. If a return is necessary, the following rules apply:

1. Prior written approval is required for all returns.
2. Due to inventory management requirements and periodic updating of our products, returns are only allowed up to 6 months after invoice date.
3. Returns must be in excellent and re-sellable condition with the shrink-wrapping sealed. A 20% re-stocking fee will be deducted from your refund.
4. Refunds will not be granted for damaged books (scratched covers, bent corners, etc.)
5. The invoice number against which you are requesting the return is required.
6. Payment in full must be received prior to our accepting returns.

To obtain approval for a return or for any questions regarding our Returns Policy, contact Six Sigma Products Group Customer Service at 1-866-352-2845, 719-785-6757, or by email at sales@sspginc.com.

Q. What is the history of Six Sigma Products Group?

Six Sigma Products Group, Inc. was established in January, 2006. The founders of the company were Mark Kiemele, Rick Murrow, and Sue Darby, each of whom was an owner or officer of Air Academy Associates.

Q. What is the relationship between Six Sigma Products Group, Air Academy Associates, and Digital Computations?

Six Sigma Products Group, Inc. is a sister company and product fulfillment arm for Air Academy Associates. Textbooks, software, training aids, and participant guides/training manuals created by Air Academy Associates (and, in the future, those developed by other professionals in the continuous improvement community) are sold through SSPG while consulting and training services, both in-house and open enrollment, and Six Sigma certification are offered through Air Academy Associates.

Digital Computations (owner of www.sigmazone.com website) and Air Academy Associates are co-developers and co-copyright holders on multiple software packages which are available for sale to the general public through Six Sigma Products Group. The relationship between Air Academy and Digital Computations has existed since 1992.

Q. What are the eligibility requirements for purchase of the Air Academy training manuals reflected on the Six Sigma Products Group website?

The training manuals are sold only to customers which Air Academy Associates is currently supporting or to individuals who have successfully satisfied the Air Academy Associates Train the Trainer requirements. Customers who have licensed Air Academy materials for unlimited use inside their organization are also restricted to utilizing trainers who have met the Air Academy Train the Trainer requirements. The specific requirements are a function of the training materials the customer wishes to use and may include qualifications as a Black Belt or Master Black Belt, a passing score on a knowledge assessment, completion of a 7- or 9-day Train the Trainer course, and co-instruction with an Air Academy consultant. Satisfying these requirements does not constitute an authorization to teach from Air Academy materials as an independent consultant. For complete details, contact an Air Academy University staff member at 1-800 748-1277.